TRG TEC Product Warranty

10 Year Product Warranty

TRG Tec warrants to the original Customer that all of its products are free from manufactured defects. Subject to the conditions and limitations set forth below, TRG Tec will, at its option, either repair or replace any part of its products that prove manufactured defectives. If in any event TRG Tec is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.

The Product Warranty does not cover any damage to products that results from improper installation, abuse, accident, misuse, natural disaster, insufficient or shipping damage, environmental conditions, or any unauthorized disassembly, repair, or modification. This Lifetime Warranty does not apply to any product on which the original identification (label) has been removed or altered. TRG Tec 10 year Warranty does not cover any loss of data or any costs associated with determining the source of the system problem or removing, servicing, or installing of TRG Tec products.

10-year Warranty: The following TRG Tec products are covered by this  Warranty: All Fiber cable assemblies, pigtails, splitters, connectivity, and enclosures purchased from TRG Tec. Manufacturer Warranty Any product that is not represented as a TRG Tec manufactured product carries the warranty from the manufacturer which is passed through to the end-user or reseller. No additional warranty is provided on these products unless extended warranties are available and have been purchased. Warranty Claim Procedures and Requirements To obtain warranty service, you may return a defective product to TRG Tec.  

Conformation of the product was purchased directly from TRG Tec or Authorized Distributors.  Product returns must include product identification information, including  TRG Tec (name), model number, and serial number (if applicable) with a detailed description of the problem you are experiencing. You must also include proof of the date of original purchase as evidence that the product is within the applicable warranty period.

For distributors, you may return the product directly to TRG Tec after first obtaining a Return Material Authorization (“RMA”) number from TRG Tec. An RMA number is obtained by emailing support@trgtec.com. Once you have obtained an RMA number from TRG Tec, you must, within thirty (30) days, send the product freight-prepaid and insured.

Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the TRG Tec (RMA) number prominently displayed on the outside of your package. If you send your product to the factory without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.

Disclaimers

The foregoing is the complete warranty for TRG Tec products and supersedes all other warranties and representations, whether oral or written. except as expressly set forth above, no other warranties are made with respect to TRG Tec products and TRG Tec expressly disclaims all warranties not stated herein, including, to the extent permitted by applicable law, any warranty that may exist under national, state, provincial or local law including but not limited to any implied warranty of non-infringement, merchantability or fitness for a particular purpose. all warranties, whether express or implied, are limited to the periods of time set forth above. some states or other jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the above limitations may not apply to you.

If a network or computer system manufacturer’s sales representative tells you that the use of another manufacturer’s fiber network products in the system manufacturer’s network or computer system will render the system manufacturer’s warranty void, this is a violation of the Magnuson-Moss Act.

If your OEM suggests, implies or states that your warranty will be voided if another manufacture’s components are used, ask your OEM sales representative for this statement in writing, as this is unlawful and cannot be legally enforced. The Magnuson-Moss Act was created to prevent large corporations from monopolizing spare and replacement parts. The Magnuson Ð Moss Warranty Act makes it unlawful for a manufacturer to lock consumers in as the only solution available.